FAQ

WHERE CAN I BUY TRAPRENEUR DEPT. ?

Trapreneur Dept. products are ONLY sold exclusively in our pop up shop , in store and our website.

WHAT ARE ACCEPTED PAYMENT METHODS ?

Payments are accepted via credit card, debit card, PayPal or Apple Pay with a valid United States billing and shipping address. Accepted credit cards are Visa, American Express, and Mastercard. When placing an order, your billing address must correspond to the address of your credit card, or we may not be able to process your order. 

HOW DO PREORDERS WORK ?

Pre-ordering reserves the latest items from upcoming collections before they are available on hand to ship. Each pre-order item is assigned a pre-order date to indicate when it is expected to ship.

You will be updated throughout the process and notified via email when your order is ready to ship.

HOW CAN I CANCEL MY ORDER ?

While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

WHAT IS THE SHIPPING POLICY ?

1. Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order.
2. Please allow 1 - 3 business days from the time your order is placed for processing and verification.
3. Once your order is fulfilled, you will then receive an email notification with your tracking information.

*Shipping fees are non-refundable in the case of return to sender packages.

WHAT IS THE ORDER PROCESSING POLICY ?

Please allow 4-5 day business days for your order to be processed and shipped.

*For any national weather delays or holidays— please allow 1 additional business day for processing.

WHAT IS THE RETURN POLICY ?

Returns

Returns, refunds and/or cancellations are currently not allowed for ANY purchases.

If you would like to replace an item, you can reach out to our support team and request an exchange— please read further details below. 

Exchange Policy

The merchandise must not be worn, altered or washed. Merchandise must be returned in its original condition, in its original packaging and accompanied by its original tags. Proof of purchase is required for all exchanges; NO EXCEPTIONS.

All exchanges must be authorized by us before exchanging merchandise. Simply contact our Customer Care team by emailing Trapreneurdept@gmail.com within 14 business days of the order's delivery date. If authorized, domestic orders will be provided a prepaid shipping label if, and only if, there was a store error.

After receiving the merchandise, we require up to 5 business days to process the exchange.

Please Note: Merchandise returned damaged or without authorization may be rejected and sent back to the customer at the discretion of Trapreneur Dept. Underwear, swimwear, and other merchandise marked final sale cannot be exchanged. Original shipping fees are not refundable. Customer will be responsible for providing their own return label unless they were sent the wrong item(s) due to store error.

We apologize, as we currently do not accept exchanges for international orders.

DO YOU SHIP INTERNATIONALLY ?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

WHEN WILL I RECEIVE MY TRACKING INFORMATION ?

You will receive tracking information via email after your order has been processed and fulfilled by our fulfillment team. Please allow 1-3 business days for processing.

If you believe your order has been shipped and did not receive a confirmation or tracking email, please email our customer service team Trapreneurdept@gmail.com. 

CAN I CHANGE MY SHIPPING ADDRESS ?

Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.

STOLEN/ LOST PACKAGES

We know carrier issues and delays can happen. We find that some carriers may scan a package as “Delivered” when it is still out for delivery and will sometimes physically deliver the parcel within the next four business days.

After 4 business days, if your order is showing as "Delivered” by the carrier, and you have still not located your package, and you have checked the area surrounding your delivery address please contact Customer Care for assistance.

Please note, TRAPRENEUR DEPT is not liable for missing packages marked delivered. If you believe this was mis-delivered, we recommend filing a claim with the carrier directly.

If the carrier’s tracking link for your order is not showing activity or movement for more than 5 business days, please contact Customer Care to investigate.